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HELP FILE

How do I install GoToMeeting on a Mac?

Installing the full-featured GoToMeeting desktop app onto your computer allows you to get the most out of your meetings. Note that when you start or join a meeting, the GoToMeeting software download will begin automatically unless you are on an unsupported system. In that case, you will be taken to the browser-based Web App.

Using the GoToMeeting DMG file with your corporate plan makes it easy to deploy GoToMeeting across a large corporate environment. On a Windows computer? Install via MSI. To connect to an online meeting, enter the meeting ID provided by the meeting organizer.

About the installation package

Once the desktop app is installed, you will be able to join and start future meetings more quickly by avoiding the extended download process. When you install GoToMeeting, you will download 2 parts of the software to your computer.

• GoToMeeting desktop app – This is the main software that you use to join and start meetings.
• GoTo Opener – This is the 'helper' application that launches you into active meetings.

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Download the desktop app

1. Make sure you are on a supported operating system by checking your system's compatibility automatically or viewing the system requirements.
2. Click the Download button to get started.
3. The GoTo Opener.dmg file will download onto your computer. Depending on your browser, click the file to download as follows. If you've downloaded this file before, some or all of the next steps will be skipped. In this case, you can go straight to joining or starting a meeting from the desktop app.
   • Google Chrome – Click GoTo Opener.dmg in the lower download toolbar.
     
   • Mozilla Firefox – Make sure 'Open with' is selected and click OK.
     
   • Apple Safari – Click the Download icon in the upper toolbar and double-click GoTo Opener.dmg in the drop-down list.
     
4. To complete the GoTo Opener.dmg file download, double-click the GoTo Opener app in the window and then Open. Select the 'Don't warn me when opening applications on this disk image' check box to avoid being prompted with the dialog again.
   
5. The GoTo Opener will automatically launch and open the GoToMeeting Suite, which means you've successfully installed the desktop app!
   • To join someone else's meeting, enter the meeting ID or meeting page name and click Join.
   • To log in to your organizer account and manage your meetings, click Meet Now, Schedule Meeting, or My Meetings. This will prompt the Sign In window.

Join or start your first meeting from the desktop app

1. Launch the GoToMeeting desktop application.
2. Join or start a meeting from the GoToMeeting Suite.
   • To join someone else's meeting, enter the meeting ID or meeting page name and click Join.
   • To start your own meeting as the organizer, click Meet Now to start an instant meeting or My Meetings to start a previously scheduled meeting. If prompted, sign in to your account.
3. Depending on the web browser you're running, complete the permission prompt as follows.
   • Google Chrome – Click Open GoTo Opener. Select the 'Remember my choice for GoToOpener links' check box to avoid being prompted by the dialog again.
   • Mozilla Firefox – Click OK. Select the 'Remember my choice for GoTo Opener links' check box to avoid being prompted by the dialog again.
4. When prompted, click Open.
5. You'll be launched into your meeting!

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• Steps for Installing on Windows
  

Step-by-Step Installation Instructions for Mac OSX Users

Step 1: Setup a Free Account:

Before you can install GoToMeeting on your Mac you need to create an account. If you don’t already have an account, GoToMeeting offers a free 30 day trial. The free trial doesn’t require a commitment. You can cancel at any time.

Step 2: Install the Software:

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Once you’ve created your GoToMeeting account, you need to install the software. You’ll be prompted to install the software when you complete the sign up process. If you need to re-download the software, you can do it by following this link (you must have an account). When prompted, make sure you click the “Always run on this site” button, otherwise, the installation will fail.

Step 3: Meet Now or Schedule a Meeting

Once you’ve installed the software you’ll be prompted to “Meet Now” or “Schedule a Meeting”. If you’re not ready to host your first meeting, just close the window. GoToMeeting saves a quick-start icon to your desktop, so you can instantly start a meeting in the future. You can move this shortcut to your dock, or any other location.

System Requirements for Mac OSX Users

For non-techies: Just about any Mac running an intel processor can run GoToMeeting (e.g. 2006 or newer).

For techies:

• Operating system requirements: Mac OSX 10.5 (Leopard), 10.6 (Snow Leopard), or 10.7 (Lion)
• Web browser requirements: Safari, Firefox, or Chrome with Javascript and Java (1.6 or higher) enabled.
• Internet Connection recommendations – DSL, Cable, or LAN for desktop clients. 3G, 4G, or WiFi connection for mobile users.
• Hardware recommendations for meeting presenters – 1.5 GHZ (or higher) dual core processor, 2GB of RAM.

GoToMeeting Integrated Audio Requirements (for VOIP users)

• A broadband internet connection (512kb or higher is recommended)
• Microphone and speakers (USB mic is recommended, but not required)

GoToMeeting HD Faces (Video Conferencing) Requirements

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• Any webcam, or an external video camera plugged into your computer

Summary

The installation process takes less than 5 minutes. We’ve installed GoToMeeting on a dozen different Mac OSX machines, and haven’t ran into any issues.

You may need admin rights to your Mac in order to install the GoToMeeting software. If you don’t have admin rights, check with your IT department for assistance.

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